Customer Service Representative - Financial Services

Join Dunia Gadai, a leading name in Indonesia’s financial services sector, as a Customer Service Representative in Taman, Jawa Timur. This is a unique opportunity to build a rewarding career in a dynamic industry while enjoying a competitive salary of Rp 2.500.000 - Rp 2.750.000 per month. As part of our dedicated customer service team, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

At Dunia Gadai, we pride ourselves on providing exceptional service to our customers. Our Customer Service Representatives play a crucial role in maintaining our high standards of customer satisfaction. You will handle inquiries, resolve issues, and provide support through various channels, including phone, email, and in-person interactions.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide information about our financial services.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Assist customers with transactions and ensure accurate record-keeping.
• Use CRM software to track customer interactions and maintain accurate records.
• Collaborate with other departments to ensure seamless customer service.
• Provide exceptional customer service by going above and beyond to meet customer needs.
• Stay updated on industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Familiarity with financial services and products.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. A bachelor’s degree in a related field is a plus.
• Must be fluent in both written and spoken Indonesian.

🛠️ Keahlian

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