Business Relationship Manager - IT Managed Services (Contract Role)

Are you a strategic IT professional with a passion for bridging the gap between technology and business? Rapid Technology Indonesia is seeking a dynamic Business Relationship Manager (BRM) to join our IT Managed Services team on a contract basis, with placement in Jakarta Raya. In this role, you'll work closely with clients to understand their business needs and deliver tailored IT solutions, leveraging tools like ServiceNow, Jira, and Microsoft Teams. This is an exciting opportunity to grow your career in a leading IT services company, with the potential for long-term employment.

Rapid Technology Indonesia is a trusted partner for businesses seeking innovative IT solutions. With a strong reputation in the industry, we offer a collaborative work environment and the chance to work on diverse projects. As a BRM, you'll be at the heart of our client relationships, ensuring seamless communication and delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong client relationships to ensure high satisfaction and retention.
• Understand client business needs and deliver tailored IT solutions using tools like ServiceNow, Jira, and Microsoft Teams.
• Coordinate between IT teams and clients to resolve issues and ensure service delivery.
• Monitor service level agreements (SLAs) and report on performance metrics.
• Provide regular updates to clients on service status and improvements.
• Identify opportunities for upselling and cross-selling IT services.
• Participate in training and professional development programs.
• Stay updated on industry trends and best practices in IT managed services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT managed services or a similar role.
• Proven track record in client relationship management.
• Strong understanding of ITIL framework and best practices.
• Excellent communication and interpersonal skills.
• Fluency in English, both written and spoken.
• Certifications in IT service management (e.g., ITIL Foundation, PMP) are a plus.
• Experience with CRM systems like Salesforce or HubSpot is a plus.

🛠️ Keahlian

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